Terms & Conditions for Noosa Secret Destinations
You are entering into these Terms and Conditions with the Property Owner.
Our Agent, Noosa Secret Destinations Pty Ltd is a Licensed Real Estate that only accepts payments into an Australian dollar (AU$) Trust Account where Your money is held in the Trust Account until Your stay. The Agent abides by all legal requirements, local government, and industry guidelines in the operation of their business.
Please note that the Property is available for holiday accommodation only. There are strict rules against using it as a party venue or for Schoolies week, and we recommend you read through these Terms and Conditions carefully before making a booking.
There are also strict rules that apply to cancellations and refunds, and we recommend you carefully review these terms and conditions prior to making a booking.
Bookings
If You are a registered user, You may request a Booking by selecting a Property, Booking period (subject to availability), paying the Deposit and providing any required contact information via the booking website.
Our Agent, acting on our behalf, will contact You to confirm the details of Your Booking, and may ask You to provide additional information about You or Your Booking. Guests with special needs or specific requests should discuss these with the Agent at this time, to ensure that they can be adequately catered for.
Minimum age to hire the Property must be 24 years or older.
Guests aged between 12 months and 13 years are classified as children and Guests under 12 months are classified as infants.
Our Agent may carry out background checks in relation to Your Booking, and You consent to Your personal information being disclosed to third party credit reporting agencies for this purpose.
We reserve the right to refuse Your request for a Booking for any reason after conducting our background checks and consulting with the Owner, in which case we will refund Your Deposit in full.
Your Booking is confirmed only when we (or our Agent) notify You that we have accepted Your Booking and Deposit.
Acceptance & Responsibility
Once Your Booking is made You will receive a Booking Request Confirmation email from us or our Agent with the details on how to process Your payment. Your Booking is not confirmed until payment is received by us or our Agent. Receipt of Your payment confirms that You have read and agreed to our Terms and Conditions herein.
The person whose name is on the Booking must be staying at the Property. This person is responsible for the Booking with us and ensuring all Guests and Visitors are aware of the Terms and Conditions and House Rules and for payment of the Security Bond.
The person whose name is on the booking will be required to provide identification and credit card details to our Agent at the time of arrival/key collection or pre registration for late arrivals. A credit card Pre Authorisation is taken for the Security Bond at the time of arrival. Keys will not be handed over without a valid Pre Authorisation. A valid Pre Authorisation does not include Prepaid Visa cards.
You and Your Guests warrant this is for holiday purposes only and indemnifies the Management for any other form of use.
We recommend that You and Your Guests have travel insurance.
Payment
Subject to the below (Bookings through third party website), the Accommodation Fees are payable in instalments, as follows:
50% of the Accommodation Fees (Deposit) upon requesting a Booking; and
the balance of the Accommodation Fees (Final Payment) 60 days prior to the start of the Booking period.
Where accommodation is booked less than 60 days prior to the start of the Booking period, 100% of the Accommodation Fees will be payable at the time of Booking.
We will issue a separate invoice in arrears for any Service Fees, if applicable.
Bookings are not confirmed unless and until a Deposit is received.
Payment of the Deposit constitutes Your acceptance of these Terms and Conditions. Once the Deposit has been paid, the Accommodation Fees will not be altered.
If Final Payment is not received in full at least 60 days prior to the start of your Booking and after we provide an email and phone reminder, Management has the right to cancel the Booking, the Deposit is non-refundable and Management may re-let Property for the Booking period. If we re-let the Property for the Booking period, we will refund you the Deposit less our reasonable administrative and advertising costs incurred to re-let the Property.
Payments of the amount due must be received in Australian dollars net of any bank or other transaction charges and similarly a refund (if any) will be in Australian dollars. We will not be liable for any difference in exchange rates from the time the deposit was paid until the time a refund (if any) is made.
Our Agent accepts payment by the following methods: Visa, MasterCard or direct deposit into our Australian Bank (Commonwealth Bank) Trust Account.
You are responsible for and must reimburse our Agent for any transaction, processing, dishonour, or charge-back fees issued by a financial institution or payment gateway in the course of making payment.
All fees are exclusive of GST. If any GST is imposed on a supply under this agreement, You must pay the GST amount with and in addition to the Fees. Our Agent will itemise any applicable GST on an item in each tax invoice.
Bookings through Third Party Websites
To the extent you make a Booking through a third party website such as Stayz or Airbnb their terms and conditions in relation to payment will apply (i.e. they may take the full Accommodation Fee at the time of making the Booking). Similarly their cancellation terms and conditions may also apply which we recommend you read carefully. We are not responsible for any difference between our Terms and Conditions and those of third party websites.
Credit Card Authorisation
A valid credit card must be provided at the time of check in for a $500 - $2,000 (depending on the Property) Pre- Authorisation for the Security Bond. This will be held for the duration of Your stay. This will be authorised to be released back to You after the Property has been inspected immediately following your stay, the time it takes to return to you once we have authorised the release will be dependent on Your bank’s terms and conditions. Our Agent cannot provide access to the Property without this Pre- Authorisation being paid.
You acknowledge and agree that our Agent may charge Your credit card on prior written notice to you at any time up to 30 days after departure for any unpaid fees, expenses or repairs reasonably required in relation to any damage caused by You, Guests or Visitors to the Property. Examples of the types of expenses include but are not limited to any breakage, damage or excess cleaning requirements, extra Guests beyond those declared, and misrepresentation of Your stay. If a deduction is to be made due to any of the above an administration fee of between $50 and $100 will also be charged to cover our out of pocket expenses in arranging for replacement or repair for each item/issue with the Owner, various suppliers and tradespersons.
Making Variations & Cancellations to your Booking
Changing your Guest List
You may make changes to Your Guest list at any time up to 48 hours before the start of Your Booking, by written notice to our Agent listing the name of each Guest who is withdrawing and the details of the replacement Guest/s (as applicable).
Our Agent may carry out background checks on any replacement Guest/s. You must ensure that each replacement Guest consents to their personal information being disclosed to third party credit reporting agencies for this purpose.
We reserve the right to refuse to accept any replacement Guest for any reason after conducting our background checks and consulting with the Owner.
There are no administration fees applicable for a change to the Guest List.
The number of Guests should not exceed the number stated on the Confirmation Notice or subsequently agreed in writing/email. Fees will apply for excess Guests not agreed with the Management in advance. Any misrepresentation regarding Guests or intention of Your stay may result in cancellation of your booking.
Changing the Date of your Booking
You may request to alter Your Booking dates at any time up until 60 days prior to the start of Your Booking, on the following basis:
Your new Booking dates (New Dates) must be within 12 months from payment of the initial deposit, for at least the same number of nights, and at the same Property;
the Property must be available on the New Dates You have requested, and you acknowledge and agree that we are not responsible for any loss where the Property is not available on your proposed future dates;
if the ordinary tariff for the New Dates is different (either higher or lower) than for the original Booking Dates, then the new Accommodation Fee will be calculated using the ordinary tariff for the New Dates;
unless we agree otherwise in writing, You must pay us the full Final Payment including any additional Accommodation Fee, at least 60 days prior to the start of Your new Booking Dates; and
alterations to Booking dates can only be made once per Booking.
Management will use our best endeavours to accommodate any changes You request. However we may treat requested changes to Bookings as cancellations if they cannot be accommodated as set out above or if You do not pay any applicable fees when due, in which case Cancellation Fees may apply. You acknowledge and agree that where any cancellations are made by you, our decision to accommodate any of your changes are discretionary and, where unable to be met by us, do not in any way constitute a failure to deliver the accommodation services with care and skill, that are fit for purpose or within a reasonable amount of time.
Cancelling Your Booking
If You cancel some or all of the days in Your Booking:
You will be charged a Cancellation Fee for the cancelled days of Your Booking which will equate to:
If cancelled 60 days or more prior – 50% of the Accommodation Fees;
If cancelled less than 60 days prior – 100% of the Accommodation Fees,
minus any Deposit or Accommodation Fees You have already paid; and
We will use our reasonable endeavours to re-let the Property for some or all of the cancelled dates, in which case the Cancellation Fee will be reduced by the amount of the Accommodation Fee we receive for any days we re-let the Property less our reasonable administrative and advertising costs incurred to re-let the Property. You will remain liable for the balance of any Cancellation Fee in relation to any cancelled dates for which the Property is not re-let.
Force Majeure
Our general cancellation provisions apply to all Booking cancellations or alterations made by you, due to unforeseen or extenuating circumstances, a Force Majeure Event . We strongly recommend you obtain travel insurance for these types of force majeure events.
Neighbourhood Disruptions
The Property is located in a suburban area, and there is always a possibility that road works or building and/or renovation work may be taking place nearby, which may cause noise disturbances, interruptions to utilities or changes to traffic conditions. Such issues are outside of our control, and You acknowledge and agree You will not be entitled to a refund or reduction in the Accommodation Fees and any of the above interruptions are not a reflection of our delivery of any services.
Location of Property
We recommend You check Google Maps before making a Booking to ensure the location is suitable. You will not be entitled to a refund or reduction in the Accommodation Fees if the Property location is unsuitable.
Management's rights to end, cancel or vary a Booking
Cancellation for breach
We may end Your Booking at any time if:
You fail to make any payment when due, or any payment is dishonoured or subject to chargeback;
You fail to comply with our House Rules;
We have reason to believe and subsequently confirm that the Booking was made for, or the Property is being used for, a Prohibited Purpose;
We have reason to suspect and subsequently confirm that unlawful activity is taking place on the Property during the Booking period; or
We receive complaints about You from neighbours or the authorities, which after investigation we reasonably consider to be serious and valid.
We may require You if you are already in your Booking period to immediately vacate the Property, require people to leave the Property and remove Your Personal Belongings and Vehicles. Where you have not started your Booking period we reserve the right to cancel the Booking, refuse key collection upon arrival, as reasonably necessary.
Where we are able to re-let the Property, you will be refunded the amount of the Accommodation Fee we receive less the days you have already occupied the Property, the days we are not able to re-let the Property and our reasonable administrative and advertising costs incurred to end the Booking and re-let the Property.
Cancellation for Force Majeure
If the Property becomes unavailable during the Booking period due to Force Majeure Event, and there are no mutually agreeable alternative dates, then we may cancel Your Booking and give You a full refund of all Accommodation Fees You have paid for that Booking.
Unavailability
Bookings are accepted in good faith but we may cancel Your Booking:
by at least 30 days’ written notice if the Property is listed for sale, under contract or sold, or permanently removed from the letting pool; or
by written notice as soon as reasonably practicable if the Property or the facilities have been damaged, or the Property has to be closed for maintenance, repairs or renovations,
in which case we will provide a full refund of all Accommodation Fees You have paid for that Booking.
Unforeseen Circumstances
We endeavour to ensure that all furniture, fittings and equipment at the Property are functioning properly at all times. However, if an issue arises, please contact our Agent as soon as possible. We will use reasonable efforts to ensure any disruption is kept to a minimum while repairs or maintenance are being carried out, and appreciate Your cooperation.
Because equipment and furniture is changed or replaced from time to time at each Property, it may not be exactly as displayed in photographs on websites. If there is a specific piece of equipment or furniture you require during your stay, please check with Us prior to finalizing your Booking. We will not be responsible for equipment or furniture displayed in photographs which is no longer at the Property.
You acknowledge and agree we are not responsible for any unforeseen circumstances such as the breakdown of appliances, etc. Our Agent maintains Properties to the highest standard however at times unforeseen issues can occur. All repairs will be carried out or replacements purchased at the earliest convenience. Every action will be taken by our staff to minimize inconvenience caused; however there is no obligation for our Agent to issue any partial refunds or discounts if the issue was unavoidable.
Check in & Departure
Check in
Check In time is from 2.00pm on the arrival date and check out time is not later than 10.00am on departure date to allow time for the Property to be prepared for the next guests.
You must notify our Agent of Your expected arrival time and a mobile contact number at least 7 days before arrival.
Departure
Upon departure You agree to:
Hand over all keys and remote controllers belonging to the Property;
Remove Your Personal Belongings and Vehicles from the Property; and
Leave the Property in a reasonably tidy condition, with all doors and windows closed and secured.
Failure to depart at the agreed time may result in an additional charge of $50 per half hour.
Variance to check out time is subject to prior arrangement with our Agent and availability and extra charges may apply.
Cleaning, Removal of Rubbish and Personal Belongings
On departure the Property should be vacated on time and secured. All rubbish should be put in the appropriate recycle (yellow) and general waste (red) council rubbish bins provided, and the Property left in a clean and tidy condition (for specific information on what is "clean and tidy" please see compendium in the Property under the section "what is expected from you when you depart").
If Guests leave any Personal Belongings at the Property after departure and Guests require the Personal Belongings to be posted to them, the Agent will post the Personal Belongings with the Guest to pay the postage costs and an administration fee of $20.
Holiday Rental Services
Subject to the terms of these Booking Terms and House Rules, we grant You the right to use and enjoy the Property for the duration of the Booking period.
The House Rules must be complied with along with any reasonable instructions from the Agent of the Property including Security concerning occupancy, property, health and safety and quiet enjoyment of the Property and the neighbours’ amenity.
If You have any queries or require assistance with any aspect of Your Booking, or the Property during Your stay, please contact our Agent.
Use of the Property
You agree:
to comply with the House Rules which are attached as Appendix A and our Agent’s reasonable directions while on the Property;
to provide us with a list of persons who will be staying at the Property (Guest List) and ensure only the people named on the Guest List stay at the Property overnight;
not damage any part of the Property including furniture, fittings and equipment;
not bring animals or pets onto the Property with our prior written approval;
that smoking is not permitted inside the Property at any time;
to not cause a nuisance to others by making excessive noise or disruption, obstructing the street or footpath, or by holding parties at the Property;
that Guests must only sleep in the beds provided, if additional bedding is required please contact our Agent to organize prior to Your arrival, under no circumstances are Guests to sleep on couches;
Visitors may visit You at the Property but may not remain on the Property overnight. All Visitors must comply with the Terms and Conditions and House Rules; and
to ensure so far as reasonably possible that any person whom You allow onto the Property complies with the obligations under this clause.
Personal Belongings and Vehicles
You remain responsible for Your Personal Belongings and Vehicles, and they remain at Your sole risk while at the Property. Parking of Vehicles must be in accordance with local Council regulations.
You must not bring anything onto the Property which presents a danger or hazard to persons or property.
Supervision and Caution
The Property may have a swimming pool, spa, pond, or be near a canal or waterway, and such bodies of water pose a hazard to children or people who cannot swim or who are inebriated. Not all Properties have a perimeter fence of the Property. Please take care and supervise children carefully when in or around water. Caution must be taken on all tile areas, wooden floors and outdoor areas as they may be slippery when wet.
You acknowledge, agree and indemnify us against any loss (including Consequential Loss) suffered as a result of any injury to or death of any persons using the facilities at the Property without adequate supervision or without taking due care unless such loss is caused or contributed to by us.
Third Party Service Providers
We are not responsible for any delay, action or inaction of any third parties such as internet service providers, utilities companies or other service providers.
Property Security
Please shut and secure all doors and windows whenever You leave the Property. Weather conditions in Queensland are prone to change, with storms quickly developing which can cause considerable damage to a Property.
Damage, breakages, theft/loss and security is Your responsibility during Your stay. You must lock all doors and windows when You leave the Property and it must be secured at night. You must notify our Agent promptly of any damages, breakages or theft.
You will be responsible for any expense or damage we suffer as a result of Your failure to shut and secure all doors and windows when leaving the Property throughout Your stay and Management may deduct from Your security deposit after prior written notice to you the amount required to repair or replace any items (at Management’s discretion, at all times acting reasonably). .
Prohibited Activities, Noise and Anti Social Behaviour
Prohibited Activities
The Property is to be used for holiday accommodation only and is not a ‘party house’ and the following activities are strictly “Prohibited Activities” including:
a function or party including without limitation a hen’s or buck’s party, raves, birthday party, engagement party, wedding ceremony or reception or business or commercial functions; or
‘Schoolies’ week.
No Guests or Visitors have permission to enter, remain or engage in any such Prohibited Activities at the Property or engage in anti-social behaviour including ignoring curfews and/or excessive noise. Any person doing so will be treated as a trespasser.
If we are directed by Noosa City Council to ensure the Prohibited Activities are immediately ceased and/or you misrepresent Your booking and/or do not comply with our Terms and Conditions we reserve the right to evict You and retain all monies paid including the Security Bond and pass on any fines issued to us or the Owner by the Council to you.
Noise and Anti Social Behaviour
Holiday accommodation on the Sunshine Coast is subject to strict noise guidelines to which all Visitors and Guests at our Property must adhere. We are liable to incurring fines or having restrictions placed on our business activities if the guidelines are infringed. The Agent has a zero tolerance policy for Visitors or Guests who do not adhere to the noise guidelines or display anti-social behaviour.
Noise curfews may apply at any time of the day or night, you must keep noise to a minimum.
We also request that for the neighbours’ privacy and safety You only utilize the beach area/jetty (if applicable) in front of the Property and not those in front of adjoining properties.
Drugs or illegal activities are strictly prohibited at the Property and alcohol should be consumed in a responsible manner.
Strippers, topless waitresses, outdoor nudity and other similar activities are not permitted under any circumstances at the Property.
Noosa City Council and indemnity in relation to Prohibited Activities, noise and anti-social behaviour
You agree and acknowledge the Property is in a residential area and as such the Prohibited Activities, noise and anti-social behaviour are also prohibited by regulations of Noosa City Council and Noosa City Council can direct that we ensure the Prohibited Activities are immediately ceased and may also issue a fine.
You agree and acknowledge if the Prohibited Activities, noise guidelines are not adhered to or there is a display of anti-social behaviour and Your conduct adversely affects us, we reserve the right to take legal action and seek damages. You indemnify and keep indemnified the Agent and us against all loss, damage, expenses, fines and penalties caused or incurred as a result of any breach of the Prohibited Activities, noise guidelines or for displays of anti-social behaviour by you or any of your Guests or Visitors unless the loss, damage, expenses or penalty was caused or contributed to by us.
Commercial Photography
Photographs and videos may not be taken at the Property to be used for commercial or advertising purposes or for financial gain or benefit without the prior written consent of Management.
Security
Management reserves the right to enter the Property without prior notice if, in their reasonable opinion:
there is an emergency situation; or
they are requested to do so by law enforcement or government authorities.
Where possible, Management will give You advance notice but it may not be practical in all circumstances.
Hire Equipment
Hire Equipment can be hired through The Sands Holiday Hire. If another hire company is used to hire equipment then that hire company may only deliver and pickup the items while you are there during Your stay. You accept full responsibility for acceptance and return of the equipment when hired through a third party.
Our Agent may also provide additional concierge services upon request, and will notify You if extra Service Fees apply for this service.
Indemnity and Limitation of Liability
You release and hold harmless, indemnify and defend us and our Agents against any Claim or Liability from or in relation to:
any negligence or reckless or intentional misconduct, drug abuse, or excessive alcohol consumption by Yourself or anyone on Your Guest List, or any other of Your Visitors from time to time; and
Your failure to adequately supervise children or other persons requiring supervision; and
Personal injury or property damage caused by Your Personal Belongings or Vehicles; and
Your failure to perform Your obligations and responsibilities under this agreement.
You agree to release and hold harmless us and our Agent against any Claim or Liability arising from or in relation to:
Our reasonable actions taken for security reasons, non-payment or breach of these Terms and Conditions, in denying anyone entry to the property, or evicting or removing anyone from the Property, or removing Personal Belongings or Vehicles from the Property;
Your breach of any law or infringement of any third party rights; or
Actions taken in relation to this agreement in accordance with our obligations at law or any order issued by a court of law or relevant government authority; and
Any breach of Your warranties under this agreement.
You indemnify us for any reasonable legal expenses we incur as a result of Your breach of this agreement, including expenses for enforcing payment, on a solicitor and own client basis.
You agree to release and hold harmless our Agent against any Claim or Liability arising from or in relation to anything done by the Agent while acting on our behalf.
The above indemnities do not apply where we caused or contributed to any loss, Claim, Liability or expense.
General Provisions
Interpretation
The following rules of interpretation apply unless the context requires otherwise:
A reference to a right or obligation of two or more persons confers that right, or imposes that obligation, as the case may be, jointly and severally;
A reference to anything (including any amount) is a reference to the whole or each part of it and a reference to a group of persons is a reference to any one or more of them;
Nothing in this agreement shall be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty guarantee, right or remedy implied by law (including the Competition and Consumer Act 2010 (Cth)) and which by law cannot be excluded, restricted or modified.
Transfer
You cannot transfer any of Your rights under this agreement unless You have our prior written consent.
Inconsistency between multiple Terms and Conditions
Where You have been provided with more than one set of Terms and Conditions (ie from any external booking website and this document), these terms and conditions prevail to the extent of any inconsistency.
Costs
All stamp duty, government charges and legal fees incidental to this agreement, specifically including all legal fees incurred in enforcing this agreement on a solicitor own client basis, are the responsibility of and payable by You.
Enduring Clauses
The parties’ rights and obligations under this agreement will survive the termination of this agreement for whatever reason.
Relationship between the parties
The parties acknowledge and agree that:
this agreement is for short term accommodation for holiday purposes and the Residential Tenancies and Room Accommodation Act 2008 (Qld) does not apply; and
the Agent is acting as agent of the Owner and is not a party to this agreement.
Jurisdiction
The laws of Queensland, Australia apply to this agreement and the parties submit exclusively to the courts of that jurisdiction.
Severability
If any provision of this agreement is ruled by a court to be invalid or unenforceable, it shall not affect the validity or enforceability of any other provision or part provision of this agreement.
Waiver
Any delay or failure to enforce any rights in relation to a breach by the other party will not be construed as a waiver of those rights.
Entire Agreement
Subject to the Australian Consumer Law, this agreement contains the entire agreement between the parties and supersedes all previous negotiations, representations or agreements in relation to the subject matter of this agreement.
Variation
Variations to these conditions may only be made by prior arrangements with the Agent in writing.
Definitions
Accommodation Fees means total rental fees for the Property for the Booking period, as set out in the Schedule.
Agent means the agent acting on the Property Owner’s behalf, namely Noosa Secret Destinations Pty Ltd ACN 601 995 055.
Australian Consumer Law means Schedule 2 of Competition and Consumer Law Act 2010 (Cth).
Booking means the period for which You have paid to stay at the Property.
Cancellation Fees means the fees that Agent charges when You cancel Your booking.
Claim means any claim, notice, demand, proceeding or judgement however arising, whether based in contract, tort or statute, and whether involving a party to this agreement or a third party.
Consequential Loss means any loss or damage that does not arise naturally (that is, according to the ordinary course of things) from the breach or other event giving rise to liability but excluding costs and expenses or liability to a third party.
Deposit means the non refundable deposit You pay to secure the booking – this is advised in writing to You.
Force Majeure Event means an event which is out of all parties' reasonable control, including without limitation an act of God, or war, terrorism, riot, insurrection, vandalism or sabotage, or order, law, rule or regulation of any government, pandemic or epidemic, quarantine restrictions, natural disasters, inability to travel due to boarder closures or restrictions or flight cancellations or other transport or logistics companies.
Guests means the persons notified to the Agent who stay overnight in the Property during the Booking.
House Rules means the rules set out in Annexure A or updated by us and notified to You from time to time.
Liability means any liability (whether actual or prospective), loss, consequential loss, damage, cost or expense of any description, including legal fees on a solicitor and own client basis.
Management means the Property Owners and Agent of the Property.
Personal Belongings means any physical belongings You bring onto the Property.
Property means the home You have booked as per Your confirmation notice and all its fixtures, fittings and equipment.
Property Owner/Ours/Us/We means the owner of the Property.
Schedule means the schedule attached to the front of these terms and conditions.
Security Bond means the bond You pay to cover any damages or costs that may occur during Your stay. Providing there are no damages or costs this is refunded after Your stay.
Service Fee means fees for additional services You request which apply in addition to the Accommodation Fees.
Visitor means a person a Guest permits to visit the Property during the Booking and who must not remain at the Property overnight.
You/Your means the customer who is booking the holiday accommodation
House Rules for Noosa Secret Destinations
Schedule:
Breach of these House Rules is a breach of the Booking Terms
We and the property owner reserve the right to terminate your rental agreement and to evict from the property, any Guests or Visitors who refuse to follow these House Rules or who cause a nuisance.
Noosa Council Code of Conduct:
You must comply with the below list, any complaints received and passed on by Noosa Council may result in termination of your rental agreement and eviction from the property.
Vehicles to be stored to not cause a nuisance or inconvenience to adjoining premises, and be parked within parking facilities on the premises where provided.
Use of the premises, including any outdoor area of the premises, for example, an outdoor entertainment area, deck, balcony, swimming pool or spa, must not: a. detrimentally affect the residential amenity (including but not limited to noise, overlooking or light spill) enjoyed by residents adjoining or in the vicinity of the premises; or b. cause a nuisance (including a noise nuisance); or c. display unacceptable behaviour (for example loud aggressive behaviour; yelling, screaming, arguing; excessively loud cheering, clapping or singing; or create a level of noise which is in excess of the acceptable levels described by Queensland Government legislation for environmental protection (noise))
An occupant of the premises must not sleep or camp on the premises in a tent, caravan, campervan or similar facility.
Pets occupying the premises must be managed and not cause a nuisance (including a noise nuisance).
General waste (including the separation of recyclable waste) must be placed in a waste container.
The grounds of the premises are kept in a safe and tidy condition.
Check In Procedure:
Check in is from 2pm on the Arrival Date, please confirm your ETA prior to your arrival and we will meet you at the property, show you around and take your bond.
You may an early check in; however, approval of your request is subject to availability and may incur additional charges.
You may request your luggage to be stored on the Arrival Date prior to check in, approval of your request is required.
Check Out Procedure:
Check out is no later than 10am on the Departure Date. You may request to vary these times; however, approval of your request is subject to availability and may incur additional charges.
You must advise us of the time of your departure at least 24 hours before the Departure Date.
Ensure all A/C, heaters, ceiling fans, and lights are switched off.
Lock all doors and windows securely.
Dispose of rubbish in the appropriate refuse and recycling bins.
Stack dirty dishes in the dishwasher and start the dishwasher cycle.
Leave used towels neatly piled in the bathrooms; avoid leaving wet towels on carpets or timber floors.
Please be mindful that any stains on our linens or towels, such as blood, fake tan, foundation, or spills, may result in additional cleaning costs deducted from your bond.
If you've used the BBQ area, kindly ensure it is left clean and tidy.
If you rearranged any furniture, please return it to its original position.
Don't forget to log out from any streaming platforms you may have accessed during your stay.
You must return all keys and remotes to us prior to leaving the property.
Lost keys may result in the changing of the locks for the whole property at your expense, and will be deducted from your security bond, or charged to the credit card used upon booking.
Outstanding accounts on departure, such as hiring charges, cleaning fees, property damage, or breakages, will be deducted from your security bond.
Number of Guests:
The number of guests must not exceed the number stated in writing and approved on the Confirmation Form or subsequently agreed in writing.
Fees will apply to any additional guests not approved by us or the owners in advance.
Any misrepresentation regarding the number of guests or the intention of your stay may result in termination of your rental agreement, eviction from the property and forfeiture of any monies paid.
Visitors may visit you at the property, however, may not remain at the property overnight.
Visitors should not exceed the number of guests the property sleeps or 6 extra persons (whichever is less) at any given time unless by prior written arrangement.
All Visitors must comply with the House Rules, and you are responsible for ensuring they do so.
Linen and Towels:
The property has been supplied with linen, pillows, blankets, doona covers, doona inserts and towels. These items must be left at the property on departure.
Any damage to linen and towels including blood, makeup and self-tanner may incur a fee for additional cleaning and/or replacement.
Beach towels are provided complementary subject to availability.
If you require additional services/supplies, please contact us. Additional charges may apply.
Housekeeping:
A standard departure cleaning charge has been built into your nightly rental. If you wish more frequent cleaning or servicing, this may be scheduled at an additional charge.
Bookings made for 10 nights or more will receive one mid-stay complementary service & linen change.
Excessively littered and/or dirty conditions at departure which result in extended housekeeping ours which will be charged against your security bond. We reserve the right to charge additional costs over the amount of your security bond against the credit card used upon booking.
Parking:
You must comply with parking regulations and other requirements set out below and show consideration to neighbours and other vehicles.
Parking arrangements at the property are as follows:
No parking on footpaths, foot path ramps, nature strips or across driveways
Vehicles are not to be parked straddling kerbs causing an obstruction
Vehicles are not to be parked contrary to signs in an area that is regulated.
Garbage and Recycling:
You must dispose of garbage and recycling in accordance with usual practice at the property (as set out in the house compendium) in the allocated bins, and excess rubbish must not be left in public or common areas
Garbage and recycling arrangements at the property are set put in the house compendium
Once a week we will come and put bins out for collection.
Swimming Pools and Spa’s:
The swimming pool and spa (if applicable) must not be used between 9.30pm and 8am. The Noosa Council Code of Conduct must be always followed.
No glassware is permitted in the pool and spa.
Once a week the pool contractor will need access to the property to service the pool and spa (if available).
Security:
Whenever you are absent from the property; you must close all windows and doors to maintain security and prevent rain and water damage.
All doors and windows must be locked and secured at night
You must notify us immediately of any security issues, including break ins and theft.
Neither we nor the owners take responsibility for your personal belongings during your stay at the property.
Deck and Balcony Areas:
You must take caution on outdoor tiles, pavers, concrete and or any surface, as the surface may be slippery when wet.
The outdoor entertaining area including the pool area must not be utilised after 9.30pm. This means all guests must be inside the house with doors closed and with outside lights turned off after these times.
Parties, Functions & Commercial Activities:
Parties, functions, and any commercial activities are strictly prohibited. If you host a party or function on the property, your rental agreement may be terminated, and you may forfeit any monies paid. An additional function fee may also be charged.
Photographs and videos taken at the property cannot be used for commercial or advertising purposes or for financial gain or benefit without written permission from us or the owner of the property.
Disturbance and Antisocial Behaviour:
Noosa Council Code of Conduct as above, must be always followed.
Offensive and excessive noise, especially between 10pm and 8am is prohibited and may result in termination of your rental agreement, eviction loss of rental paid and extra charges for security and other expenses which may be deducted from Security Deposit or Bond under the Booking Terms.
You must not engage in antisocial behaviour and must minimise any impact upon neighbours and the local community.
If we receive a complaint(s) from neighbours, Noosa Council, local community regarding any offensive or excessive noise or antisocial behaviour, a security service may be engaged to respond. The security service has the authority to record call outs. If security is called out to the property, you will be charged for the call out fee, your rental agreement may be terminated, and you may forfeit any monies paid.
Strippers, topless waitpersons, escorts, sex workers and associated industries are not permitted on the property under any circumstances.
No outdoor nudity is permitted on the property under any circumstances.
Illegal drugs and illegal activities are prohibited on the property under all circumstances. Alcohol should be consumed in a responsible manner.
Children aged 13 or under must be always supervised by an adult.
Smoking and Vaping:
Smoking and vaping are not permitted indoors (including the garage) or within 5 metres of any open window or door.
You must remove any cigarette butts for the property on departure.
If tobacco odour is noted on the departure inspection, you may be charged for additional cleaning to remove the odour.
Pets
No pets are allowed either on the grounds of the property or inside the property under any circumstances without prior permission from us or the owner of the property. Any unapproved pets found to on the property may result in termination of your rental agreement, eviction from the property and forfeiture of any monies paid.
If you are staying at one of our pet friendly properties and have received approval, you must follow the following rules:
Pets are not allowed on carpet, furniture or bedding
Please provide a bed and bowl for your dog.
Pets are not to be left alone inside the property or outside the property for lengthy periods of time. Pets can stress when left in an unfamiliar environment. Any complaints from neighbours or Noosa Council may result in immediate eviction.
On the day of your departure please check all external areas, lawn and garden and remove any excreted matter, bones, toys etc.
Any additional cleaning or damage caused by the pet during your stay will incur costs to repair/replace. This fee will be taken out of your bond.
Damages, Breakages and Maintenance:
You must report any damage or breakages to us.
We may deduct from your security bond the amount required to repair or replace any items (at our discretion).
You must advise us of any non-emergency maintenance issues at the earliest opportunity during business hours. We will endeavour to rectify the situation quickly and efficiently.
You must advise us of emergency maintenance issues at the earliest opportunity. We will endeavour to rectify the situation quickly and efficiently.
You must allow repair/service technicians access to the property during reasonable hours. Failure to follow this procedure may hinder our ability to rectify the issue.
Emergency Contacts:
For all emergencies call 000
All non-emergencies call Carolyn Robilliard - 0437 624 277
All maintenance issues, during office hours call - (07) 5449 0470 or email info@noosasecretdestinations.com. After hours call Carolyn Robilliard - 0437 624 277